This Privacy Policy sets out how LuckyOnes Casino Canada ("we", "us", "our") gathers, makes use of, and safeguards the personal information you share when browsing the Site or holding an account with us. Continuing to use the Site means you're comfortable with the practices outlined below.
1. What We Collect
Depending on how you interact with us, we may gather:
- Identity details — your name, birth date, home address, and a government-issued ID used to confirm your age and identity.
- Contact details — your email address and phone number.
- Payment details — information about your chosen payment method and your transaction history, both needed to move funds in and out of your account.
- Technical details — your IP address, the device and browser you're using, and which pages you visit, gathered automatically via cookies and related tools.
2. Why We Use It
Your information lets us open and administer your account, confirm your identity, handle deposits and withdrawals, guard against fraud and money laundering, respond to support requests, meet our legal and regulatory duties, and — only if you've opted in — let you know about promotions and offers.
3. Cookies and Similar Tools
Cookies and comparable technologies keep you logged in, remember how you like the Site set up, and help us see how the Site gets used overall. Our Cookie Policy goes into more depth on the specific types we rely on and how you can adjust them.
4. When We Share Information
Selling your personal information is something we never do. It may, however, be passed to payment providers and banks so transactions can be completed, to identity-verification specialists confirming your age and identity, to regulators or law-enforcement bodies where the law compels it, and to the IT and support providers who keep the Site running — always under suitable confidentiality terms.
5. Keeping Data Secure
Industry-standard safeguards, including encrypting sensitive data while it's in transit, protect your information against unauthorised access, loss, or misuse. Within our own organisation, only staff who genuinely need it in order to do their job can access personal data.
6. How Long We Keep It
Your personal information stays on file for as long as your account remains active, plus a further reasonable period afterward needed to satisfy our legal, regulatory, and accounting duties, or to settle any disputes that arise.
7. Your Rights Over Your Data
Depending on where you're located, you may be entitled to see the personal information we hold on you, ask us to correct anything inaccurate, request that we delete data we're not obliged to retain, and unsubscribe from marketing messages whenever you choose. Get in touch using the details below to act on any of these.
8. Protecting Minors
This Site is built for adult use only. We do not set out to gather personal information from anyone below the legal age for gambling, and should we discover that we have, the associated account and data will be removed.
9. Updates to This Policy
From time to time we may revise this Privacy Policy. Revisions will be published here, and where a change is significant we'll make a reasonable effort to let you know directly.
10. Reaching Us
For anything relating to this Privacy Policy or how we handle your data, our Support page is the place to start, or you can write to [email protected].