This page sets out the Terms and Conditions ("Terms") that apply whenever you access or use LuckyOnes Casino Canada (referred to below as the "Site", "we", "us", or "our"). Opening an account, or simply using the Site in any capacity, means you accept these Terms in full. If any part of them is unacceptable to you, please refrain from using the Site.
1. Who Can Play
Registration and play are restricted to individuals who have reached 18 years of age or the age of majority set by their local jurisdiction, whichever comes later. Confirming that online wagering is permitted where you reside is entirely your own responsibility before you sign up. At our discretion, we may request supporting proof of age or identity at any stage, and an account may be placed on hold until such proof is supplied.
2. Setting Up Your Account
Only a single account per individual is permitted. The registration form must be completed with information that is truthful, current, and complete, covering your full legal name, birth date, and contact details. Keeping your login credentials private is your responsibility, as is any activity that takes place under your profile. Should we discover duplicate registrations, false details, or attempts to circumvent our promotional rules, the accounts involved may be closed and any resulting winnings may be forfeited.
3. Identity Checks (KYC)
Consistent with standard practice across the regulated gaming industry, we may request documentation confirming your identity, home address, chosen payment method, or the origin of deposited funds. This can occur ahead of a withdrawal or at any other point in our relationship with you. Submitting the requested paperwork promptly helps avoid unnecessary delays to your payout.
4. Promotional Offers
Every welcome bonus, free-spin package, or other promotion comes with its own set of conditions — covering items such as wagering multiples, per-bet ceilings, how much each game contributes toward clearing a bonus, and the offer's expiry window — all of which are disclosed at the point the promotion is presented. We retain the right to decline, withdraw, adjust, or cancel any promotional credit, together with any winnings derived from it, if we have reasonable grounds to suspect misuse or a breach of these Terms.
5. Funding Your Account and Cashing Out
You may add or withdraw funds using any of the payment channels displayed on the Site. How long a transaction takes depends on the method chosen, and each option may carry its own minimum or maximum thresholds along with identity and payment-verification checks. Standard transactions carry no charge from us, though your card issuer or payment provider may apply a fee of its own.
6. Playing Responsibly
Responsible gambling is something we take seriously. On request, we make available tools such as deposit caps, temporary time-outs, and full self-exclusion. Should you ever feel your play is becoming difficult to control, please reach out to our support team, or get in touch with a problem-gambling organisation local to you.
7. Ownership of Content
Everything appearing on the Site — logos, artwork, game names, and written material alike — belongs to, or is licensed to, LuckyOnes Casino Canada, and is safeguarded under copyright and trademark law. Reproducing, copying, or redistributing any portion of it without our written permission beforehand is not permitted.
8. Liability
The Site is made available on an "as is" basis. Reasonable measures are taken on our part to keep it secure and accessible, though we cannot promise uninterrupted or fault-free operation at all times. Wherever the law allows, we exclude liability for indirect or consequential losses connected to your use of the Site.
9. Suspending or Closing Accounts
At our discretion, an account may be suspended or shut down where we have reasonable cause to believe these Terms have been broken, where fraud or money laundering appears to be involved, or where a regulator or payment partner directs us to act.
10. Updates to This Page
These Terms may be revised periodically to reflect changes to our operations or to applicable law. Any revision will be published on this page, and carrying on using the Site afterward will be treated as your acceptance of the updated version.
11. Get in Touch
Questions about anything covered here can be directed to our Support page, or sent by email to [email protected].